• How can I block online bookings? I don’t want to work with online bookings

  To close online reservations you can use different ways, choose the one that suits you best: -Option 1 (temporary): You can add a general holiday to your center: from configuration holidays adding the days it is closed. -Option 2 (indefinitely): Disable online services: from configuration services deselect each service in the online column.Some readers

• Appointments do not appear in the agenda

  It’s not that appointments do not appear in the calendar, but you have filters in the calendar active and only shows you the appointments that meet those filters. From schedule search, check the filters that are active, modify what you need and click on the magnifying glass to save the new configuration.Some readers

• How do I discount a credit session to a customer?

  On the sale screen will appear a star for those services or products that are associated with an active credit and available sessions. Just click on it to discount that session of the credit and collect the rest of the sale as normal, if you are not going to charge anything else, we recommend you select other voucher to complete the sale.Some readers

• I have registered a new employee and it does not appear in the schedule

  To see all employees you have to go to agenda find appointments You will open a drop-down menu select employee and when you select all you give it to look for. This will show you all.Some readers

• How do I put a holiday on the agenda so that they cannot book an appointment on that day?

  To set up a holiday go to configuration holidays new and fill in the required fields. Click save and you will be registered. The holidays will be repeated annually automatically.Some readers

• Can I set the color of appointments in the schedule?

  From schedule tools appointments color, you can select the option you need and save the changes From that moment on the agenda will be shown the appointments in the colors of the chosen parameter.Some readers

• There are appointments in the calendar that are blinking why?

  If there is a blinking appointment, it is because that client has the clinical information field filled and therefore it is an observation to be taken into account before attending the client. To remove the blinking you can go to Agenda settings blinking appointments disable and save.Few readers

• How do I redeem a customer gift card?

  From the sale window, at the time of collection select OTHER Gift Card and follow the steps indicated by the program (click on the gift card and select button to confirm the action). If the entire amount is paid from the card you must click on "pay using gift card", if something is missing to pay, you will have to select the payment method of the rest of the amount. Discover how simple the process of creating, selling, redeeming a gift card is, step by step, with our mini video-tutorial:Few readers

• Is it possible to set the order of employees in the schedule?

  Yes, you can set the order from configuration employees order in the calendar and drag in the order you want them to appear and then press save.Few readers

• How do you redeem a customer loyalty card?

  From the sales window, at the moment of collection select OTHER Loyalty card and follow the steps indicated by the program (click on the loyalty card and select button to confirm the action). If the entire amount is paid from the card you must click on "pay using loyalty card", if something is missing to pay, you will have to select the payment method of the rest of the amount.Few readers

• How can you mark that a customer can only be served by one specific employee?

  When assigning the appointment to the customer, next to the field used you have the option of marking with a "star" the appointment, this serves to mark the selection of the employee in an specific appointment, when the customer only wants to be attended by that employee.Few readers

• How do I change the schedule for a specific day?

  From configuration employees, access the employee tab for which you want to modify the schedule. Where it says "select the week", click on the week that includes that day and change that day in a timely manner, when you save it will only be affected by the schedule for that day changed.Few readers

• Can I synchronize the Koibox calendar with Google Calendar?

  Yes, you can now sync Koibox with your Google Calendar. I leave you a video that will explain how to do it step by step:Few readers