• I made a mistake in a sale, how can I change it?

  You will have to make a rectification sale (refund), I explain how to do it: Cash box search sale generate a rectification sale (from the 3 points of the sales line). This will reset the cash register. If you don't live in Spain you can delete the sale from Cash box search sale delete sale (from the 3 points of the sales line). (https://storage.crisp.chat/users/helpdesk/website/aSome readers

• How do I delete a sale?

  In Spain it is not possible to remove or modify anything associated with a sale due to General Tax Law 11/2021, in the articles of measures for prevention and fight against tax fraud, articles 29.2.j) and 201.bis, establishes the obligation, to software producers like us, that we guarantee the integrity, conservation, accessibility, legibility, traceability and inalterability of the records, without interpolations, omissions or alterations of which there is no proper annotation in the systems thSome readers

• I need to change the payment method for a sale. How do I change it?

  If you have been confused when selecting the payment method in a sale, you can easily change it as long as it is not the mixed payment method. For this, in the cash register search sale section, you will find the column "payment method" from where you can change the selected payment method.Some readers

• I made a mistake in a sale and I want to change the employee who made it. How do you change?

  To do this you have to go to "cash register" "search sales" press the button "view sale". Once inside the sale, modify the employees you need and press the "close" button.Some readers

• How can I export the cash registers?

  You have to go to box select "search cash boxes" and enter the dates you need click on search and all cash registers will appear. Once done, above you have the button export cash registers, where you can export them to an excel file.Few readers

• How do I add a discount to a sale?

  You can apply discounts in 2 ways: 1- in the total sale, you will have to insert the total discount (in € or %) at the bottom left of the sales window. 2- in a sales line, you will have to mark the discount on the sales line, selecting currency or percentage.Few readers

• How can I print an invoice or ticket for a customer?

  Go to Cash Register search sale, on the right of the sale click on the 3 points, a drop down opens and you have several options, including printing ticket, invoice or gift voucher.Few readers

• How can I reopen a cash register that I have closed?

  You have to go to "Cash register" and click on the large eye icon "Details". Now you have to go to the end of the day's cash movements and in the last position you will see the movement related to the cash register closing. To reopen it you have to click on the blue lock icon next to that movement. Reopen cash registerFew readers

• How can I return a service or product?

  To return or restore a product or service we must perform the same sale operation but in a negative sense. Create a New sale add the customer establish as a concept the service or productand indicate in units the numbering -1 or the number of units or services to return (-X, for example -1). Finish the process by selecting the payment method you use to return the amount to the customer. This operation will restore the cash box and the stock if necessary. return a service or productFew readers

• How do you make a cash box closure?

  First, click on the box Cash balance /Closure, you will see that at the top there is a blue text, which clarifies that for the closing of the cash box you have to take into account ONLY the cash movements. The program adds the amounts of cash tickets + non-sale associated cash movements, this will give you the theoretical amount in the tonnage summary. Second, count the cash you have in your drawer and write it down in the "real amount" section. The program will tell you if there is any cashFew readers

• How do you refund the sale of a credit to a customer?

  To return a credit we must make the same sale transaction but with negative direction. New sale add the customer select the credit click on the arrow next to the selected service and indicate in you will have to put -1, and you can end the sale with the payment method that the customer has paid. Once the credit sale is returned, REMEMBER that you will have to deactivate theFew readers

• How can I export the sales for the quarter?

  To export a summary of all sales billed over a period of time, you must do the following: Step 1: You have to go to cash register search sale press "search" to display the filters section. Step 2: Change the date range find export (so that the system will send you the file and download it after a few minutes). (https://storage.crisp.chat/users/helpdesk/website/aba5bbFew readers