Q: How can I place an order with a supplier?

You must go to configuration &gt; suppliers &gt; create your supplier with the products it sells. Then you enter to see the supplier (blue eye on the right) &gt; orders &gt; new order, add products and the order is loaded. Then from the supplier &gt; orders &gt; search orders &gt; when you pass it to "received" the program will ask if you have received everything so that you can upload the stock automatically.

Q: How do I deactivate or terminate an employee?

Go to Settings &gt; Employees &gt; find employees&gt; Enter the employee's profile (press the blue icon at the end of the line) &gt; edit &gt; uncheck the active bar &gt; save. Remember, in order to disable it, you do not have to have any pending appointments assigned to your user in the agenda. <img src="https://storage.crisp.chat/users/helpdesk/website/aba5bb403ac1d000/captura-de-pantalla-2024-11-26_1ro991p.png" alt="deactivate an employee" />

Q: Can I set the color of appointments in the schedule?

From schedule &gt; tools &gt; appointments color, you can select the option you need and save the changes From that moment on the agenda will be shown the appointments in the colors of the chosen parameter. <img src="https://storage.crisp.chat/users/helpdesk/website/aba5bb403ac1d000/captura-de-pantalla-2024-11-29_hkcy.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/aba5bb403ac1d000/captura-de-pantalla-2024-11-29_1l4z80l.png" alt="" />

Question 1

Redsys payment gateway. What is it?

Accepted Answer

The integration with the Redsys payment gateway will allow you to connect the program with your bank, to receive payments from online reservations of your customers. *

|| This feature is available from the Gold plan

Discover how to configure and activate Redsys through our mini video tutorial:

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|| *only available in Spanish banks

Question 2

How can I place an order with a supplier?

Accepted Answer

You must go to configuration > suppliers > create your supplier with the products it sells.

Then you enter to see the supplier (blue eye on the right) > orders > new order, add products and the order is loaded.

Then from the supplier > orders > search orders > when you pass it to "received" the program will ask if you have received everything so that you can upload the stock automatically.

Question 3

I want information about the QR codes

Accepted Answer

The QR code is a new functionality that has been integrated in Koibox for the GDPR and for consents, in the customer’s profile. Customers will now be able to scan QR codes, view conditions and sign with their finger from their mobile phone. You can also send the QR by email to sign from anywhere.

|| This feature is only available for the Platinum plan

Discover the ease of using the QR code, step by step, through our mini video tutorial:

${youtube}QR codes

Question 4

How do I deactivate or terminate an employee?

Accepted Answer

Go to Settings > Employees > find employees> Enter the employee's profile (press the blue icon at the end of the line) > edit > uncheck the active bar > save.

Remember, in order to disable it, you do not have to have any pending appointments assigned to your user in the agenda.

deactivate an employee

Question 5

Can I set the color of appointments in the schedule?

Accepted Answer

From schedule > tools > appointments color, you can select the option you need and save the changes

From that moment on the agenda will be shown the appointments in the colors of the chosen parameter.

Question 6

What is the "Warehouse" and what is it for?

Accepted Answer

The "warehouse" functionality is to relate products of internal use that are consumed in certain treatments. This way the program every time we make a sale of one of these treatments will show us the products assigned to that treatment, so that we can deduct from the stock the unit used, in case it has been consumed in its entirety. If that product is not finished, you do not need to select anything.

To configure it you have to go to configuration > products > enter the product tab (blue pencil). In the pop-up window, click on "warehouse" from there you can select the services associated with that product.

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