> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://soporte.koibox.cloud/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I redeem or remove a client's debt?

Go to the client's profile and you will see the debts section, select the debt you want to redeem (by clicking on the white button on the left).

A row will appear where you can fill in all the fields and select the accept option.

![redeem or remove debts](https://storage.crisp.chat/users/helpdesk/website/aba5bb403ac1d000/captura-de-pantalla-2024-11-26_goykyx.png)

||| Attention: if you click on DELETE, it will erase the debt in the client (as if you would forgive it).